ADSL Support

Get help with your ADSL connection, router configuration, troubleshooting, and optimization. Our expert support team is here to ensure your business broadband runs smoothly.

Router Settings

Complete guide to configuring your ADSL router

Customer Portal

Manage your ADSL service and settings online

Speed Test

Test your ADSL connection speed and performance

Common ADSL Issues

Solutions to the most frequently reported ADSL problems

Connection Problems

No Internet Connection

  • • Check all cables are securely connected
  • • Ensure router power LED is on
  • • Check ADSL sync light is solid (not flashing)
  • • Try power cycling the router (30 seconds off)

Intermittent Disconnections

  • • Check line quality and SNR margin
  • • Ensure microfilters are installed correctly
  • • Check for electrical interference
  • • Contact us if line stats show issues

Speed Issues

Slow Download Speeds

  • • Test speed using our speed test tool
  • • Check sync speed in router statistics
  • • Ensure no background downloads running
  • • Check for malware or unwanted software

Poor Upload Performance

  • • Check upload bandwidth allocation
  • • Limit P2P and backup software
  • • Configure QoS settings if available
  • • Consider upgrading to higher tier service

Diagnostic Tools

Use these tools to diagnose and troubleshoot your ADSL connection

Line Statistics

Check your ADSL line sync speed, SNR margin, and attenuation levels

Access via router admin interface (usually 192.168.1.1)

Speed Test

Test your actual throughput speed vs your line sync speed

Run Speed Test

Ping Test

Check connectivity and latency to our network

ping 8.8.8.8 (from command line)

Need Additional Help?

Our technical support team is available to help with any ADSL issues you can't resolve yourself.

Contact SupportCustomer Portal