Privacy Policy

1. Information We Collect

1.1 Personal Information

When you register for our services or contact us, we may collect:

• Name and contact details (email, phone, address)
• Company information and billing details
• Technical contact information
• Payment and financial information
• Communications and support interactions

1.2 Technical Information

To provide and improve our services, we collect:

• Server usage statistics and performance metrics
• Network traffic patterns and security logs
• IP addresses and connection information
• Domain and DNS query information
• Service configuration and settings

1.3 Website Information

When you visit our website, we may collect:

• Browser type and version
• Operating system and device information
• Pages visited and time spent on site
• Referring website and search terms
• Cookie and tracking data (see our Cookie Policy)

2. How We Use Your Information

2.1 Service Provision

• Providing hosting, connectivity, and support services
• Managing your account and processing payments
• Monitoring service performance and uptime
• Ensuring network security and preventing abuse
• Troubleshooting technical issues

2.2 Communication

• Responding to support requests and enquiries
• Sending service notifications and updates
• Providing security alerts and maintenance notices
• Sharing relevant product information (with consent)

2.3 Legal and Compliance

• Complying with legal obligations and regulations
• Protecting our rights and preventing fraud
• Cooperating with law enforcement when required
• Maintaining records for audit and compliance

3. Legal Basis for Processing

Under UK GDPR, we process your personal data based on:

• Contract: To fulfill our service agreements
• Legitimate Interest: For service improvement and security
• Legal Obligation: To comply with laws and regulations
• Consent: For marketing communications (where applicable)

4. Data Sharing and Disclosure

4.1 Service Partners

We may share data with trusted partners who help deliver our services:

• Payment processors for billing and transactions
• Data center providers for infrastructure services
• Software vendors for management and monitoring tools
• Professional advisors (lawyers, accountants, auditors)

4.2 Legal Requirements

We may disclose information when required by law:

• Court orders and legal proceedings
• Law enforcement investigations
• Regulatory compliance requirements
• Protection of rights and safety

5. Data Security

We implement comprehensive security measures:

• Encryption for data in transit and at rest
• Access controls and authentication systems
• Regular security assessments and updates
• Staff training on data protection practices
• Incident response and breach notification procedures

6. Data Retention

We retain personal data only as long as necessary:

• Active service data: Duration of service plus 7 years
• Financial records: 7 years after final transaction
• Support communications: 3 years after resolution
• Security logs: 13 months for monitoring purposes
• Marketing data: Until consent is withdrawn

7. Your Rights

Under UK GDPR, you have the right to:

• Access: Request copies of your personal data
• Rectification: Correct inaccurate information
• Erasure: Request deletion of personal data
• Restriction: Limit how we process your data
• Portability: Receive data in a portable format
• Objection: Object to processing based on legitimate interest
• Withdraw Consent: For consent-based processing

8. International Transfers

Your data is primarily processed within the UK. Any international transfers are protected by appropriate safeguards including:

• Adequacy decisions by the UK government
• Standard contractual clauses
• Binding corporate rules
• Certification schemes

9. Cookies and Tracking

Our website uses cookies for:

• Essential site functionality
• Performance monitoring and analytics
• User preferences and settings
• Security and fraud prevention

You can manage cookie preferences through your browser settings. For detailed information, see our Cookie Policy.

10. Children's Privacy

Our services are not directed at children under 16. We do not knowingly collect personal information from children. If we become aware of such collection, we will delete the information promptly.

11. Changes to This Policy

We may update this privacy policy to reflect changes in our practices or legal requirements. We will notify you of significant changes and publish the updated policy on our website.

12. Contact Information

For privacy-related questions or to exercise your rights, contact:

13. Supervisory Authority

If you have concerns about how we handle your personal data, you can lodge a complaint with the UK Information Commissioner's Office (ICO):