Netservers own and maintain the server hardware. This means that in the event of a hardware failure, our staff will be responsible for making any repairs or replacing the server. Please note that certain kinds of hardware failures may result in data loss. In such situations Netservers staff may have to re-install the operating system, restoring the server to its freshly installed state. It is usually the responsibility of the customer to ensure that they have adequate backups of their data and configuration.

Netservers staff will pre-install the base operating system on the server in its default configuration, assign it an IP address and connect it to the network so that the customer may remotely access it. All further software installation, configuration and administration work is the responsibility of the customer. However, if you would prefer not to administer some or all aspects of your server, Netservers do offer various support services as options on your package. Our highly skilled staff are also available to provide ad-hoc support for an hourly rate.

It is the responsibility of the customer to ensure they have adequate backups of their data and system configuration. It is recommended that you keep backups of your most vital data at your own premises. For small amounts of data you may wish to do this frequently, but for large amounts of data regular backups could significantly impact your data transfer quota. In such circumstances you may wish to subscribe to our optional backup storage service. This service will provide you with storage space on our own backup server based in London.

Netservers are specialists in Internet security, and believe that no Internet site should be without protection. We have developed our own firewall product, the FireRack, specifically designed for Internet hosting environments. This unique product allows us to provide safe, easy to use customer-managed firewalling at a fraction of the cost of our competitors offerings.

If you specifically require ASP, IIS, MS SQL server or any other Microsoft products then you will want to opt for a Windows server. Otherwise, Linux is a far more reliable, secure and economical solution. Administering a Linux system does requires some level of technical expertise.

Yes, if you have specific requirements that our standard packages do not meet, we would be happy to discuss these requirements with you.

RAID stands for 'Redundant Array of Inexpensive Disks'. It is a technique for using multiple hard drives to provide fault tolerance. Normally, we will configure systems with 2 hard drives to use RAID 1. This is a technique for exactly duplicating the data on one disk on another disk.