Email Support

Get help with email configuration, client setup, anti-spam settings, and troubleshooting. Our email experts are here to keep your business email running smoothly.

POP3/IMAP Settings

Email client configuration settings for all devices
View Settings

Email Portal Management

Manage accounts, passwords, and settings via customer portal
Access Portal

Anti-Spam Configuration

Configure spam filtering and virus protection
Configure Anti-Spam

Common Email Issues

Quick fixes for the most common email problems

Can't Send Email

Authentication Required

Enable SMTP authentication in your email client

  • • Check "My server requires authentication"
  • • Use same username/password as for incoming mail

Wrong SMTP Port

Try these port settings:

  • • Port 587 (recommended)
  • • Port 25 (may be blocked by some ISPs)
  • • Port 465 (SSL encrypted)

Blocked by ISP

Some ISPs block port 25. Contact us for alternative settings.

Can't Receive Email

Server Settings

Check your incoming mail server settings:

  • • POP3 server: mail.yourdomain.com
  • • IMAP server: mail.yourdomain.com
  • • Username: your full email address

Mailbox Full

Check if mailbox has reached quota:

  • • Delete old emails from server
  • • Configure client to delete after download
  • • Contact us to increase quota

Firewall/Antivirus

Temporarily disable firewall/antivirus to test connection.

Email Client Guides

Step-by-step setup guides for popular email clients

Microsoft Outlook

  • • File → Add Account
  • • Manual setup or additional server types
  • • Internet Email
  • • Enter server settings
  • • Test Account Settings

Apple Mail

  • • Mail → Preferences → Accounts
  • • Click + to add account
  • • Select "Other Mail Account"
  • • Enter email and server details
  • • Create account

Mozilla Thunderbird

  • • Account Actions → Add Mail Account
  • • Enter name, email, password
  • • Click "Manual config"
  • • Enter server settings
  • • Create Account

iPhone/iPad

  • • Settings → Mail → Accounts
  • • Add Account → Other
  • • Add Mail Account
  • • Enter email details
  • • Manually configure if needed

Android

  • • Email app → Add Account
  • • Manual setup
  • • Personal (POP3/IMAP)
  • • Enter server settings
  • • Finish setup

Windows Mail

  • • Settings → Manage Accounts
  • • Add account → Advanced setup
  • • Internet email
  • • Enter account information
  • • Sign in

Need Email Support?

Our email specialists are here to help with configuration, troubleshooting, and optimization.

Contact SupportEmail Portal